Note: Attendance in any HR Essentials Course must be approved by portfolio’s HR Executive (member of HR Consortium) prior to participant registering. Effective conflict resolution leads parties into win-win scenarios and develops stronger workplace relationships. This session offers a unique look at employee relations issues through the eyes of a trained facilitator and mediator and will ask participants to consider the value of collaborative processes in creative problem-solving. Participants will learn about the Conflict Management and Dispute Resolution Office’s dispute system design and alternative process menu options. Through interest and needs-based approaches, participants can learn to walk, talk, and think like a mediator in difficult conversations and conflict situations. This is one of 3 foundational courses offered by Conflict Management Dispute Resolution. Only take one foundational course, depending on your role. If you are an HR partner and do employee relationship work, take HR Essentials: Conflict and Communication. If you are a supervisor, take Leadership Skills in Conflict Management. All other staff and faculty should take Successfully Navigating Conflict. Register